FREQUENTLY ASKED QUESTIONS (FAQ)
Ordering & Products
Q: Do I need to pre-order gingerbread houses?
A: Yes! All gingerbread house kits and decorated houses must be pre-ordered. We recommend calling us at 617-472-4729 to place your order and ensure availability, especially during the holiday season.
Q: What’s the difference between a house kit and a decorated house?
A: House kits come undecorated with gingerbread pieces, frosting, and candy so you can decorate them yourself. Decorated houses are professionally decorated by our team and ready to display.
Q: How long will my gingerbread house last?
A: When stored in a cool, dry place, gingerbread houses can last for several weeks. They’re meant more for display than eating, though they are made with our delicious gingerbread recipe!
Q: Can I customize a gingerbread house?
A: Absolutely! We can customize houses for birthdays, sports teams, weddings, and special events. Please call 617-472-4729 for a custom quote.
Q: What comes in a cookie kit?
A: Each cookie kit includes one large gingerbread cookie and one frosting. Available in Small (4″), Medium (7″), Large (10″), and Extra Large (16″) sizes.
Q: Are your products nut-free?
A: Please call us at 617-472-4729 to discuss specific allergen concerns. We can provide detailed ingredient information for all our products.
Store & Hours
Q: What are your store hours?
A: We’re open Tuesday-Friday 10am-6pm and Saturday 8am-3pm. We’re closed on Sundays and Mondays. During the holiday season, hours may vary—call ahead to confirm!
Q: When are you closed for the holidays?
A: We’re open Christmas Eve from 8am-3pm, then closed December 25th through January 3rd for the holiday break.
Q: Can I pick up my order at the bakery?
A: Yes! Local pickup is available and FREE. Just let us know when placing your order, and we’ll have it ready for you during store hours.
Q: Where are you located?
A: We’re at 215 Samoset Ave, Quincy, MA 02169. Come visit us!
Shipping & Delivery
Q: Do you ship nationwide?
A: Yes! We ship throughout the continental United States. Shipping costs are calculated based on your location and order size.
Q: How are fragile items packaged?
A: We take special care packaging all gingerbread houses and cookies with protective materials to ensure they arrive safely. However, some settling or minor breakage can occur during transit.
Q: What if my order arrives damaged?
A: Contact us within 48 hours at 617-472-4729 or beth@gingerbettys.com with photos of the damage. We’ll work with you to make it right!
Q: When should I order for Christmas delivery?
A: Order by December 15th for standard shipping or December 20th for expedited shipping to ensure delivery before Christmas.
Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and cash for in-store purchases.
Q: Is it safe to order online?
A: Yes! Our website uses secure encryption to protect your payment information.
Q: Can I place an order over the phone?
A: Absolutely! Call our Gum Drop Girls at 617-472-4729 and they’ll be happy to assist you with your order.
The G.I. Ginger Betty Foundation
Q: What is the G.I. Ginger Betty Foundation?
A: Started in 2007, our non-profit foundation ships care packages filled with our gingersnap cookies, candy, and thank you letters to military personnel serving overseas and in the United States.
Q: How can I help support the foundation?
A: You can donate at our website, send us the name and address of a soldier to receive a box (email to beth@gingerbettys.com), or visit our shop to write a thank you letter for our care packages.
Q: When do you ship boxes to military members?
A: We ship boxes monthly and during major holidays to ensure our military heroes receive care packages throughout the year.
Q: Can I request a box be sent to a specific soldier?
A: Yes! Email us at beth@gingerbettys.com with the soldier’s name and mailing address, and we’ll include them in our next shipment.
Still Have Questions?
Call us: 617-472-4729
Email us: beth@gingerbettys.com
Visit us: 215 Samoset Ave, Quincy, MA 02169